Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.
ELEMENTS | PERFORMANCE CRITERIA |
Elements describe the essential outcomes. | Performance criteria describe the performance needed to demonstrate achievement of the element. |
1 | Identify range of records required | 1.1 | Specific information required by the user is identified from interpretation of the user request and clarified where initial request is unclear |
1.2 | Range of records likely to contain the information required by the user is identified from analysis of the request |
1.3 | Availability of the required records is accessed using appropriate finding aids and record keeping system |
1.4 | Where the information required exceeds own ability to meet the request, user is referred to an appropriate colleague or list of external organisation/s |
2 | Gather required records | 2.1 | Range of records likely to contain the information required by the user is obtained and analysed for the required content |
2.2 | Information is extracted as required and is prepared in line with the request |
2.3 | Specific records satisfying user requirements are gathered in accordance with organisational procedures |
2.4 | Records are tracked to record change in location and use by the requesting user in accordance with record keeping system rules and organisational procedures |
2.5 | Obstacles to obtaining specific records within the specified time are explained to the user and a revised timeline is agreed |
3 | Interpret and administer access rules and procedures | 3.1 | User requesting the record is identified and access rules and procedures category are confirmed in accordance with organisational procedures |
3.2 | Access restriction rules and guidelines are applied to the records requested and to match the user access category |
3.3 | Where access restriction rules and guidelines prevent access to the user, the decision is recorded and the user is informed of their rights to a review of the decision |
3.4 | Where partial access restriction is determined, the restricted portions of the records or information and the basis of the restriction are identified and documented |
4 | Provide information in response to user requests | 4.1 | Specific records or portions thereof, information and/or records are protected to prevent access as required, in accordance with access rules and organisational procedures |
4.2 | Requested information is prepared for the user in an appropriate format, in accordance with initial request and organisational procedures |
4.3 | All access rules, record preservation requirements, specified timelines and work health and safety (WHS)/occupational health and safety (OHS) guidelines are adhered to |
4.4 | Records retrieved and used to provide information are documented according to system rules and organisational procedures |
Range is restricted to essential operating conditions and any other variables essential to the work environment.
Non-essential conditions can be found in the Companion Volume Implementation Guide.
Evidence required to demonstrate competence in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria on at least one occasion and include: |
adapting to differences in equipment in accordance with standard operating procedures applying precautions and required action to minimise, control or eliminate hazards that may exist during work activities applying relevant legislation and workplace procedures communicating and working effectively with others when providing information from or about records completing documentation related to providing information from or about records identifying, selecting and efficiently and effectively using equipment for providing information from or about records maintaining security and confidentiality of material modifying activities depending on operational contingencies, risk situations and environments monitoring and prioritising work activities in terms of planned schedule planning own work including predicting consequences and identifying improvements reading, interpreting and following instructions and procedures relevant to providing information from or about records selecting and using required personal protective equipment conforming to industry and work health and safety (WHS)/occupational health and safety (OHS) standards using a range of information technology devices to required protocol including computers, radio frequency devices, electronic data exchange systems working systematically with required attention to detail without injury to self or others, or damage to goods or equipment. |
Evidence required to demonstrate competence in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria and include knowledge of: |
housekeeping standards and procedures operational workflow within a records management system operational work systems, equipment, management and site operating systems for providing information from or about records as part of a records management process problems that may occur when providing information from or about records and appropriate action to be taken to resolve these problems regulations relevant to providing information from or about records as part of a records management process relevant WHS/OHS and environmental protection procedures and guidelines types of equipment used in providing information from or about records and the precautions and procedures that should be followed in their use workplace procedures and policies for providing information from or about records including policies on confidentiality and security of information and records. |
As a minimum, assessors must satisfy applicable regulatory requirements, which include requirements in the Standards for Registered Training Organisations, current at the time of assessment.
As a minimum, assessment must satisfy applicable regulatory requirements, which include requirements in the Standards for Registered Training Organisations, current at the time of assessment.
Assessment must occur in workplace operational situations where it is appropriate to do so; where this is not appropriate, assessment must occur in simulated workplace operational situations that replicate workplace conditions.
Assessment processes and techniques must be appropriate to the language, literacy and numeracy requirements of the work being performed and the needs of the candidate.
Resources for assessment include:
a range of relevant exercises, case studies and/or other simulations
relevant and appropriate materials, tools, equipment and personal protective equipment currently used in industry
applicable documentation including workplace procedures, regulations, codes of practice and operation manuals.
Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.
Observation Checklist